Privacy Policy

Who this policy covers

This policy explains how HK Villa’s Sembalun handles information you provide through this website when you browse rooms, make a reservation, or contact us. It also describes the information used by our booking and payment services.

Information we receive

When you book, we receive the name, email address, phone number, stay dates, guest count, room choices, optional extras, and any special request you submit. We also receive a booking reference and payment status so we can manage your reservation.

Our website and service providers may process technical information needed to deliver and secure the site, such as device, browser, and request information. If you contact us by email or WhatsApp, we receive the information in your message.

How we use information

We use this information to show availability, create and manage bookings, arrange payment, communicate about your stay, respond to requests, support guests, maintain the website, prevent misuse, and meet applicable legal or accounting obligations.

Payment and service providers

When you choose to pay, the booking flow redirects you to a DOKU payment page. The payment provider handles the payment method information entered there and sends the status needed to update your booking. Review the provider’s privacy information on its payment page before entering payment details.

Information may also be processed by providers that host the site, run the booking system, or deliver the communications needed for your reservation. We share information with them only as needed for those services or when required by law.

Browser storage

The booking flow saves a short summary in your browser’s local storage, including the booking reference, contact details, room choice, and stay dates. This helps the site show your booking details after payment. You can clear it through your browser settings. Other site features may use local storage for display preferences or cached public site information.

Retention and security

We keep booking and contact information for as long as needed to provide your stay, resolve questions or disputes, and meet applicable recordkeeping requirements. We use reasonable measures to protect information, but no online service can guarantee absolute security.

Your choices and requests

You may contact us to ask about your personal information or request access, correction, or deletion where applicable. Please include enough information to identify the booking or message. Some records may need to be retained to meet legal or operational obligations.

Updates and contact

We may update this policy when the website or our services change. The latest version will appear here with its update date. For privacy questions or requests, email ops.hkvillas@gmail.com or contact us on WhatsApp.